I've noticed that when BBB handles a complaint for an accredited business, BBB sides w/the business almost unconditionally & suppresses complaints from public view. So i'm thinking it's not a good idea to trust #BBB accredited A+ businesses when compared to non-accredited A+ businesses. Non-accredited implies that they actually have to work for their rating b/c they don't bribe the BBB.
@resist1984 the public doesn’t see this unless they know to submit a FOIA request I suppose, but I was only able to resolve a dispute with a company that repeatedly refused to acknowledge that I already paid them for services rendered (& sent me to collections, who also refused to acknowledge paid receipts) via my state’s attorney general. Submitted to AG all receipts & USPS proof of delivery of my letters. 👍
@thedeltaflyer a FOIA request can only have effect on gov. agencies. BBB is an NGO. It wouldn't solve the censorship problem anyway because the effort that a FOIA request entails is more than what a majority of consumers would find worthwhile. Requesting AG records can be useful, but when so few do it there is little motivation for a business to care. Businesses care about what's plainly visible.
@thedeltaflyer i wish there were a practical way to request complaints from all 50 attorney generals nationwide. The way it is now, people only report problems to their own state's AG, so the records are scattered.
@resist1984 for real, imagine the kind of database with all the scummy businesses, total # of complaints, and different categories of the complaints. I wonder what the top most-complained about business is? 🧐 my case was with a home warranty company that came with the purchase of my house - definitely did not renew a year later with them!!