@admin I've tried several times to get a handle on what Matrix is, what it does, and how muggles would use it, and I've always given up, completely baffled. It feels ... inaccessible.

Maybe I'm just reading the wrong documents/pages, but I have bad experiences of trying to understand "Matrix as a Service".

@ColinTheMathmo @admin Several servers that federate and are able to communicate between them, more or less as email or fediverse works...

I'm losing something?

@marcelcosta I have no idea what you are trying to say, or how I would act on your comment.

I always end up feeling like there's a complete gulf between what I know and understand, and what people assume a reader would know and understand. With, say, WhatsApp, you download the app, fill in the fields, and then send and receive messages.

With "Matrix" I ... what?

CC: @admin

@ColinTheMathmo @admin I'll try to explain better:

Whatsapp is an enterprise that has centrelized servers. So you can only create an account and connect through their servers.

Matrix is a comunication protocol developed by an ONG. Any server using this protocol can communicate between them. If you register into server A you can speak to an account in server B running matrix.

In email, you register to a provider, but can send messages to other users using other providers. It's the same.

As a user, you have to register in a specific server (in whatsapp, you register to their own). There are "official" apps in desktop and mobile, and also unofficial. For official I mean developed by the same Matrix.org ONG.

There is a lot of information in their web https://matrix.org

@marcelcosta I appreciate the comment, and it's helpful, but you're explaining the wrong things. In part you are explaining why it's good, but I don't need that. From the dozens of comments I'm getting I'm starting to distill the information I need, but it's like pulling teeth.

And I've visited matrix.org many times, it's always been one of the places I've started, but again, it's explaining the wrong things, and I've never found what I need. Just ... confusion.

CC: @admin

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@ColinTheMathmo @marcelcosta @admin

You seem to be confused because you're applying simplistic centralised service logic - as in WhatsApp or Signal - to a *protocol.*. It's like going to XMPP protocol website and complaining there's no field to fill in your personal data and start chatting with your Facebook friends.

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