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"Hello,
Thank you for contacting us.
Our free cloud plan is not working anymore, Allsync have ended the free cloud plans, we have sent you 3 notifications 2 by emails and one by your cloud notifications center, at the notification we explained the reason and the end date, 15/10/2019.
Please update us if you don't have any backup of your files, we will try to recover, please note that is 100% sure we can recover your data."