@L1Cafe @angristan This is 80% of my chats with unknown colleagues:

[T]hem, [Y]ou T: Hello. Y: Hi! ( 2 minutes pass ) Y: how can I help you? ( 5 minutes pass) T: I was told you knew about Stuff. Can I ask about Stuff? ( 5 minutes pass ) Y: Sure, how can I help? ( Them typing 5 minutes ) T: Can you tell me the link for Stuff in our organization? Y: {link} T: Thank you very much! That was very helpful. Y: Glad I could help.